Delight Your Customers With SMS Notifications - Now Available in Routific

March 28, 2019

You can now automatically send notifications to your customers to let them know when to expect a delivery, when it’s on its way, and when it’s been delivered

We’re excited to announce that you can now trust Routific to automatically communicate ETAs to grateful customers. 

Send notifications to let your customers know when to expect a delivery, when it’s on its way, and when it’s been completed. Even update your customers when there’s an unexpected change to their delivery time window. 

  • Automatically send SMS or email notifications
  • Keep your customers happy with timely and proactive communication
  • Optimize your customer service by reducing the time you spend communicating with each customer individually
  • Make deliveries easier for your drivers by letting your customers know precisely when they need to be available to accept their delivery 

 

HOW DO I ADD CUSTOMER NOTIFICATIONS TO MY CURRENT PLAN?

To add this to your current plan, simply navigate to My Account > Edit Plan > Select & Customize Your Plan >> navigate to app now

 

HOW DO I SETUP CUSTOMER NOTIFICATIONS?

Once you add Customer Notifications to your plan, you can then customize the notifications to fit your business and add customer phone numbers in just a few steps.

find-customer-notifications You can find customer notifications in the menu at the top-left.
 

update-customer-notification-template  Customize your notification templates.

add-phone-number-customer-notifications-1
Make sure all your customers have phone numbers associated with their stops.
 
When you dispatch to your routes,  your customers will automatically receive notifications based on the templates you turned on – so make sure you double-check your settings! 

Resources