Delight Your Customers With SMS Notifications

March 27, 2019
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We’re excited to announce that you can now use Routific to automatically communicate key information to your customers. You can now automatically send notifications to let customers know when to expect a delivery, when it’s on its way, and when it’s been delivered. It's an easy way to enhance the delivery experience and increase your efficiency.

Send notifications to let your customers know when to expect a delivery, when it’s on its way, and when it’s been completed. Even update your customers when there’s an unexpected change to their delivery time window. 

  • Automatically send SMS or email notifications
  • Keep your customers happy with timely and proactive communication
  • Optimize your customer service by reducing the time you spend communicating with each customer individually
  • Make deliveries easier for your drivers by letting your customers know precisely when they need to be available to accept their delivery 

How do I add Customer Notifications to my current plan?

To add this to your current plan, simply navigate to My Account > Edit Plan > Select & Customize Your Plan >> navigate to app now

How do I setup Customer Notifications?

Once you add Customer Notifications to your plan, you can then customize the notifications to fit your business and add customer phone numbers in just a few steps.

 You can find customer notifications in the menu at the top-left.


 Customize your notification templates.

Make sure all your customers have phone numbers associated with their stops.

When you dispatch to your routes,  your customers will automatically receive notifications based on the templates you turned on – so make sure you double-check your settings! 


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The easiest-to-use route optimization platform for growing delivery businesses.

Portrait of Pam Sykes
Pam Sykes
Pam Sykes has a PhD in History and a background in Journalism. She is the Lead Content Strategist at Routific with a focus on delivery management, delivery experience, route planning, and the last-mile industry in general. She has a passion to help delivery businesses scale with her craft of storytelling.

Frequently Asked Questions

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