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Delivery Experience

Delight Your Customers With SMS Notifications

March 28, 2019

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You can now automatically send notifications to your customers to let them know when to expect a delivery, when it’s on its way, and when it’s been delivered

We’re excited to announce that you can now trust Routific to automatically communicate ETAs to grateful customers. 

Send notifications to let your customers know when to expect a delivery, when it’s on its way, and when it’s been completed. Even update your customers when there’s an unexpected change to their delivery time window. 

How do I add Customer Notifications to my current plan?

To add this to your current plan, simply navigate to My Account > Edit Plan > Select & Customize Your Plan >> navigate to app now

How do I setup Customer Notifications?

Once you add Customer Notifications to your plan, you can then customize the notifications to fit your business and add customer phone numbers in just a few steps.

 You can find customer notifications in the menu at the top-left.

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 Customize your notification templates.

Make sure all your customers have phone numbers associated with their stops.

When you dispatch to your routes,  your customers will automatically receive notifications based on the templates you turned on – so make sure you double-check your settings! 

Resources

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Pam Sykes has a PhD in History and a background in Journalism. She is the Lead Content Strategist at Routific with a focus on delivery management, delivery experience, route planning, and the last-mile industry in general. She has a passion to help delivery businesses scale with her craft of storytelling.